My Promise To You - 30 Day Happiness Guarantee

The last thing I want for you, is another jar of stuff that will sit in your bathroom cupboard and you will never use. 

In the event that something is not quite right, I will do everything I can to put it right. 

If something doesn't quite work for your skin, you have 30 days to return it.

Lots of our skin care is available in smaller sizes and smaller kits to allow you to test products out at home.  

It is possible to have an allergic reaction to essential oils and natural ingredients, and where you have sensitive skin, a patch test is always a good idea. 

 If this happens to you, please get in touch.  If only a small amount of the product has been used, I will offer you a refund or will find you an alternative product that suits you better. 

If you need need advice, please reach out.  Our objective is to give you the best organic beauty products that you will love! 

To return an item, please contact us for a returns number before sending your parcel back.  Please also include your order number and reason for your return. 

The address for returns is:

The Rose Tree Returns Dept

Task Fulfilment

Unit 23 Morses Lane

Brightlingsea CO7 0SQ

UK

  Please use a tracked/insured returns service of your choice.  We cannot be responsible for returned parcels that do not arrive.

In the event of a damaged parcel, I will always offer a replacement or refund.  I take great care to deliver your goodies in perfect condition, but sometimes things do go wrong and  bottles get damaged/broken.

Contact us at info@therosetree.co.uk